Pathetic delivery arrangements

Bought a fridge from the game greenstone mall on 28 December 2017. I was told the fridge would be delivered the next day. We received delivery 2 days later, with a bad dent on the door. Hence a replacement was due. We were told it would be delivered by the 2nd January. We have spoken to someone named Ricky, who had advised us that he will call us before the driver delivers the fridge.

Today is the 2nd, the driver has hooted and made a hell of a noise in the area, then calls us to say he's outside. We were not informed at all. Nonetheless we rushed through which took about 15mins. Get there to find no driver, try to call and his phone is off. Is this the service Game wants to deliver to consumers? The driver even as far as shouting at us on the phone to ask if he should wait all night for us to get there.

I am very appalled at the kind of staff who are hired by Game. I will surely be going into the store tomorrow to get my refund and take my money elsewhere. Thank you so much for testing my patience and no excuse would justify the behavior of the staff or the driver.