Pathetic customer service. Washing machine faulty for 6 months and its not even a year since I purchased this terrible appliance

On 31/12/2021 we purchased a Bosch Silver Front Loader 8kg Washing Machine from your Game Gateway branch . Due to looting and the lack of stock I had to settle for this brand . But nevertheless , I was excited with my purchase as the salesman explained the quality of the brand and the thought of not hand washing clothes again . Unfortunately , after a few months of using the washing machine I have come to regret buying this product as our clothes are being stained in the machine . I went to Game Gateway in June 2022 and explained to the salesman my issue and was told a call will be logged on my behalf which was done as Bosch Technicians did come over to access the machine . According to the Technicians we were using the wrong settings for washing of the clothes . It could also be that too much washing liquid was being used . Two weeks later after following the Technicians advise on the settings , our clothes were still being stained – now getting bigger and darker . I called Bosch personally and spoke to Sean who advise that they will send someone over to have a look at the machine again . This time the technicians thought it could be an overload, but as I had a load in the machine , they saw it was not the problem . I showed them items that have been damaged in the machine which they took pictures of . The machine was also taken to Bosch Factory for them to access and according to Sean – there is nothing wrong with the machine and they did a rinse and used white sheets in the machine which did not stain . Also , the service we are getting from Game and Bosch is not helping much . Bosch does not work over the weekends and every time they come out my husband or I must take off which is becoming an inconvenience as we have purchased a brand-new appliance and should not be having such issues . Twice the Technicians have come to access the machine and the third time was to deliver the machine . I called Customer Care in September 2022 and Lucho from WebSupport told me someone will call to assist – Ref Number – **********40 (my cell number) . On 23/09/2022 – Natasha called and told me my call has been escalated – Ref Number **********. That same day my call was sent back to the sales floor as Bevan called me and told me he will get a staff member to log a call on my behalf again and to send Bosch Technicians over . Bosch did finally call but for me to get off again is an issue . The issue here is Bosch says there is nothing wrong with their appliance , but I have a lot of clothes that are damaged by using the washing machine . Who will reimburse me for this loss ? Since we purchased the washing machine from Game Gateway , I feel its only right that they assist us by taking the machine back and refunding us as I cannot continue to use this machine and damage any more clothes and I desperately need a new machine . We have gone back to hand washing which is an inconvenience as we have a washing machine that cannot be used . According to the feedback from Game they stated that they have escalated the issue to Bosch on the 27th of October 2022 and still I have not gotten any feedback from Game however after complaining on hello peter about our issue Bosch contacted us and stated they did not get any emails or call logs from Game. They are unaware of the on going issue. This is so frustrating.