Pathetic Customer Service, ****** item and no refund

I used the Game Online service for a Christmas present which I ordered on 8 December 2023. It was a three piece gift set that would have consisted of a skate board, ball and scooter for R749. The courier brought through the box on 13 December 2023. The box was open but taped closed on the top and when I opened it, I noted that the scooter was missing, the ball and skate board were in the box. I immediately contacted Game customer service, again this was on 13 December 2023. After some back and forth on them promising delivery of the scooter I did not receive it by Christmas for when it was needed. In fact I did not receive it even after that. About the 28th of December and failing to get the missing scooter I requested to have my money refunded and the other two items to be returned. To this date I have been given the run around of promise of a courier coming to my premises to fetch the other two items and my refund processed. It has been close to two months of trying to fix this situation. All I want is my money back. Absolutely disappointed given that Game is an established old brand in South Africa. Pathetic service!