Pathetic Customer Service - Game Parow

I had the worst experience yesterday at Game Parow. I bought a printer at Game about two months ago. Yesterday I took it back because the printer is faulty...well tried at least. A staff member at Game tested the printer and confirmed that the printer is indeed faulty. So naturally, I assumed they would take it back, either refund me my money, give another printer or at least take it and send it back to the manufacturer. None of these happened. According to the manager, the manufacturer is still closed due to lockdown. (One would think a manager will know how to manage a situation). I then had to phone the manufacturer myself...turns out they are open for business. This morning I had to take the printer THAT I BOUGHT AT GAME to the manufacturer myself. This is ridiculous! I spent a lot of money on the printer at GAME and now the Game staff tell me they cannot assist me. I do understand that this is a difficult time for all of us but to not even try and assist to the best of your ability is NOT good customer service or management. How am I supposed to do my job when you cannot even be bothered to do yours???