Pathetic customer service - Game Online Store (DON’T USE!!)

I bought a KIC 170lt fridge at the Game online store. The fridge was delivered 10 Nov. The fridge was very noisy and I phoned Game customer service on 12 Nov to request an exchange for a different product. I was told it will take 3-5 days for someone to get back to me!! On 15 Nov I followed up as NO ONE made contact. I was told the call was only logged that morning and was given a reference number. I was promised that someone will come back to me. On 29 Nov I followed up yet again as no one contacted me. I was told that an escalation was raised and someone will attend. On 2 Dec I phoned again and spoke to Thaania. She was unable to trace the reference I was given on 15 Nov and she logged yet another escalation. She promised me that someone will phone me back the following day on 3 Dec (which obviosuly never happened) On 5 Dec I followed up again and spoke to Pauline. I asked her to put me in touch with management. They were in a ‘meeting’ and could not speak to me. Pauline took my contact details and said that management will contact me 8 Dec - After 4 weeks and 5 phone calls NO ONE from Game made contact with me as yet!! I really regret not buying my fridge at a reputable online company that knows how to operate an online store and after sales service example Takealot.com

I am furious that I have to spend my time and money to return a product I am not happy with.