PATHETIC CUSTOMER SERVICE FROM GAME RICHARDS BAY

We purchased a Defy 4 burner gas hob from Game Richards bay on 01/02/2020 and was promised that it will be delivered by 07/02/2020. On the said date we went into the store to find out about the delivery only to be told that it was still on order. A week later being the 14/02 we still did not receive the goods and was told that it was delivered to the Empangeni branch and was sold so we had to wait again. We have been in and out of the store ever since and have spoken to the admin manager David, sales manager Aubrey and branch manager Deon and even lodged a complaint with their head office and we still dont have the goods. The manager is only interested in getting his point across and does not listen to the customer. Last week the manager spoke to my wife and was told that they will give us the 5 burner at the same price as the 4 burner as they cannot get the stock and that we will have it on 03/03. My wife agreed to the offer. This afternoon we went into the store once again and to our surprise, they took the one from display and made it seem as though it was a brand new one that was being given to us. Just imagine with three people in a management position in the branch as well as their head office knowing about the complaint, we still dont have what we paid for a month ago. From reading all the complaints on hello peter it seems that Game strives for pathetic customer service. No wonder they are starting to close stores.