mP
miss P
1 reviews | Active since Sept 2010
29 May 2015, 18:38
pathetic customer service + false advertising
Why did you guys leave us with Siyabonga? This manager has no customer skills whatsoever! He is arrogant and never smiles! He shouts at his own subordinate managers in front of customers - I can only imagine how embarrassing it must be! The only useful subordinate managers left is Roberts and emanuel Who is always ready to assist even if its not his section! This store does not comply to GAME's return policy of \if we stock it
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Game's replyOfficial
30 May 2015, 11:06Hello mparshot,
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. The matter was escalated to Senior management for action.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. The matter was escalated to Senior management for action.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply30 May 2015, 11:06
Official
Hello mparshot,
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. The matter was escalated to Senior management for action.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. The matter was escalated to Senior management for action.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73