pathetic customer service

I was at Game liberty mall this afternoon just after 3pm. No Game staff on floor to assist customers, there was mainly verimark and tevo staff. They tried to get assistance and could not find anyone. I left a message for the manager Sarah, and she has not bothered to contact me. The Verimark guy said she is on duty and was in front. Even when I went to service department in the from approx 3:20pm and there was no staff there even another customer seemed confused why no assistance is on hand. Service levels at this store has diminished and management does not care. Staff does not know about customer service and no sense of urgency. The store manager needs to be changed. The previous manager had things under control.