NB
Nolusindiso B
1 reviews | Active since Nov 2016
24 Apr 2024, 11:31
Pathetic Customer service-Caylin at Zevenwacht
I purchased a RH Kettle at Game a year .The kettle stopped working 2 weeks ago ,I took it in to Game 10/04,I got a callback 20/04 to say it is out of warranty.So for 10 days that is all the feedback they can give me?Secondly the person that called me,Caylin Simpson said she doesn't know why I was not told about registering the warrany,she doesn't know who I dealt with and she doesn't have contact with them so she can't help me.I NEED THIS TO BE URGENTLY ATTENDED TO!!!!!!!!!!!
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Replies (3)
Game's replyOfficial
24 Apr 2024, 11:53Hu Nolusindiso, thank you for getting in touch. I'm sorry we're unable to assist as the item is out of warranty and any extension on the item will be noted in the manual. Your query will be escalated to see whether the store can further assist.
Game's reply24 Apr 2024, 11:53
Official
Hu Nolusindiso, thank you for getting in touch. I'm sorry we're unable to assist as the item is out of warranty and any extension on the item will be noted in the manual. Your query will be escalated to see whether the store can further assist.
NB
Nolusindiso B's updateReviewer Update
24 Apr 2024, 14:27well your lady that called me said that it has a 24 month warranty!!and on top of that out of my entire complaint you're only replying to the warranty part? nothing about your *********** staff...or is it because I am black that you're not jumping at my complaint???The appliance was taken in store 10TH APRIL,she only called back 20TH APRIL...WHAT KIND OF SERVICE IS THAT??
NB
Nolusindiso B's update24 Apr 2024, 14:27
Reviewer Update
well your lady that called me said that it has a 24 month warranty!!and on top of that out of my entire complaint you're only replying to the warranty part? nothing about your *********** staff...or is it because I am black that you're not jumping at my complaint???The appliance was taken in store 10TH APRIL,she only called back 20TH APRIL...WHAT KIND OF SERVICE IS THAT??
NB
Nolusindiso B's updateReviewer Update
26 Apr 2024, 11:36YES YOU ARE!!!!YOU ARE ALL *********** AND DON'T CARE ABOUT BLACK CUSTOMER COMPLAINTS!!!!!You're still not saying a damn thing about the complaint on the agent???such poor,stupid,service...
NB
Nolusindiso B's update26 Apr 2024, 11:36
Reviewer Update
YES YOU ARE!!!!YOU ARE ALL *********** AND DON'T CARE ABOUT BLACK CUSTOMER COMPLAINTS!!!!!You're still not saying a damn thing about the complaint on the agent???such poor,stupid,service...