Pathetic Customer Service!!!

On the 3rd of August I wrote a poor review about Game as I was waiting for almost 4 weeks for my washing machine. An agent contacted me the next day to apologise and stated that the my delivery was in fact not on it's way (that feedback was incorrect) as they are still waiting for stock to arrive. You can only imagine how shocked I was as it is clear that the one hand does not know what the other is doing. He then asked if I was willing to wait until they receive stock (mind you he did not know when that was going to be) or if I would prefer a refund. I immediately said I would prefer a refund as my experience has been terrible and I would not recommend them to anyone else. He promised that someone would be in contact with me regarding my refund and 5 days later I have still not heard from anyone. Game get your **** together and ensure my refund is processed as soon as possible. If this is not resolved by Monday I will be seeking legal advice. I have never dealt with a more unorganised bunch of people.