Pathetic customer service at Game KWT Metlife Mall

Bought a Hisense 50" TV at Game King Williams Town and it got damaged. Came to the store at customer service desk and the service provided was bad then decided to contact Hisense whom then co-operate. As Hisense I was advised to bring the TV back at Game in KWT metlife mall and get a new one as its faulty. The people were not co-operative including the store manager on duty on the 25/09/2025. They prolonged the service unfortunately for them I was ahead with customer service as I contacted the head office. Banele Seti took hours to assist coming up with one excuse after the other. I am still waiting for Mr.Seti whom told me that the person assisting him advised him to contact them after an hour . I have been at Game store in KWT Metlife mall since 10:30 . I am going to advise customers to think twice in buying at Game store in King williams town as they forget what is the customer including the managers . I have been listening to other customers who were complaining about the service that they have been receiving at this shop especially from the managers. Game head office of CEO needs to take their staff back for training or close this shop this is pathetic.