Pathetic customer service and poor attirude

I returned a Verimark vacuum cleaner 15 minutes after I bought it because no user manual was included in the box. The Verimark rep was friendly and helpful but Game staff has such a bad attitude. I have been waiting for 20 minutes to get the credit card payment reversed and the clerk was just shrugging shoulders saying we have to wait for the supervisor. If I didn't ask for the whereabouts of the supervisor, she would not have even made the announcement over the intercom system. Her attitude is a horror movie. She refused to give me her name when I asked for it. She asked why I wanted it and when I told her that I will complain, she said that she will not give me her name. Game will never see me again ever!!!