Pathetic customer service and competency

I purchased a Defy fridge in November 2018 , my fridge has now suddenly stopped cooling. i tried to check for my receipt and i can barely identify the numbers or details on the receipt. i then went to makro as i used the makro RCS card to do a part payment and then went to Game. At first i was told they could not help me, i then asked them to try a little harder and they managed to obtain some info on my purchase. i was then directed to the customer service department and told that they would contact the head office and get a reprint done which could take a few weeks. i then went to customer service and was not eagerly assisted by the customer service agents. i was told that the information i was given was wrong and they said that the reprint of my receipt would need to be requested and that they do not call the head office. i then called them a day later to ask if it has been sent through , again... the same lady says that she gave me this information yesterday and then i asked if i would be contacted as per what the manager had informed us and she said no we dont contact customers. the customer must call and query the status of the fridge.

i will now not have a fridge for the next few weeks due to a lack of competency from game and their staff. if i had bought my fridge from makro they would have been able to find this on my transactions made on my access card. i am completely and utterly disgusted at the level of service by their staff. This was Game Galleria mall.