VvdW
Vince van der Walt
1 reviews | Active since Mar 2024
11 Dec 2024, 14:25
Pathetic customer service
Bought a washing machine from Game Festival Mall. It is not switching on. I tried phoning the store but incorrect number on internet. I went to the store and spoke to the salesperson who sold me the machine. I wrote my name in a book and they promised to call me. No call received. I logged a complaint online via the chat system. Chri******e Simpson phoned me and said that she will make contact with the store so that they can make contact with me. I have sent a further email to Game but no reply.
Vince van der Walt Vince van der Walt Attorneys
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Replies (5)VvdW
Vince van der Walt's updateReviewer Update
06 Jan 2025, 14:34No one from Game or Defy has come to my place to have a look at the washing machine that doesn't even want to switch on. The last was a call from Defy. Nothing further. GAME and DEFY, please come fix my new washing machine.
VvdW
Vince van der Walt's update06 Jan 2025, 14:34
Reviewer Update
No one from Game or Defy has come to my place to have a look at the washing machine that doesn't even want to switch on. The last was a call from Defy. Nothing further. GAME and DEFY, please come fix my new washing machine.
Game's replyOfficial
08 Jan 2025, 09:29Hi Vince, apologies for the late response. We are truly sorry to hear about your experience with our return service. It's clear that we have not met your expectations and for that, we sincerely apologize. We understand how frustrating it can be when an item you've ordered arrives in a poor state and the follow-up service doesn't resolve the issue promptly. Could you please confirm whether a technician has visited your location to address this issue? This information will help us in tracking your case and speeding up the resolution process. Once again, we apologize for any inconvenience caused and appreciate your patience as we work to correct this situation.
Game's reply08 Jan 2025, 09:29
Official
Hi Vince, apologies for the late response. We are truly sorry to hear about your experience with our return service. It's clear that we have not met your expectations and for that, we sincerely apologize. We understand how frustrating it can be when an item you've ordered arrives in a poor state and the follow-up service doesn't resolve the issue promptly. Could you please confirm whether a technician has visited your location to address this issue? This information will help us in tracking your case and speeding up the resolution process. Once again, we apologize for any inconvenience caused and appreciate your patience as we work to correct this situation.
VvdW
Vince van der Walt's updateReviewer Update
14 Jan 2025, 10:22Can someone from Game or Defy please contact me. Spoke to someone from Defy at some stage but no technician has come out as of yet
VvdW
Vince van der Walt's update14 Jan 2025, 10:22
Reviewer Update
Can someone from Game or Defy please contact me. Spoke to someone from Defy at some stage but no technician has come out as of yet
VvdW
Vince van der Walt's updateReviewer Update
23 Jan 2025, 18:23Can someone from Game or Defy please come out to fix washing machine
VvdW
Vince van der Walt's update23 Jan 2025, 18:23
Reviewer Update
Can someone from Game or Defy please come out to fix washing machine
Game's replyOfficial
27 Jan 2025, 14:17Hi Vince, I'm so sorry your request for a call back hasn't been done and that your query hasn't been sorted. I've tried calling you, please provide a convenient time that I can get in touch.
Game's reply27 Jan 2025, 14:17
Official
Hi Vince, I'm so sorry your request for a call back hasn't been done and that your query hasn't been sorted. I've tried calling you, please provide a convenient time that I can get in touch.