Pathetic customer service.

Had a horrible experience with Game Canal Walk in Cape Town. They advertised a product on their website stating they have stock. I phoned to confirm stock and if a unit can be kept aside. Was placed on hold for about 30min while I was transferred from section to the other. Then the line was dropped or someone, in turn I contacted the store again. Same story but eventually a lady took my details, promised someone will phone me back in 10 Min. She was in such a rush when I enquired about her name she just hung up.

All this transpired between 12h30 & 14h00 today 23 July 2022. I waited in vain for someone at this store to contact me back. Eventually I send my son to the store, out of his way to purchase the product needed. Just to be told they don't have stock. Frustrated and really really angry to my wit's end I asked the person at Game how can they not have stock when it clearly shows on their website they have stock. It did not state while stock lasts but stated valid till 31 August 2022 and the website stated they have stock AT THAT STORE. The other stores that showed stock of this product were in the Jo-burg and surrounding areas. This senior person at the store assisting me telephonically casually told me their system shows stock but they don't have. Continuously telling me about their system when I said i don't care about their system, that I based my purchase on what they advertised, price and stock availability. Even when I said I will take the matter further to the consumer commissioner as they are falsely advertising, that I obviously incurred a cost in terms of transport & phone calls. He sarsactically stated I must do what I want.

I pointed out that the company is idiotic for advertising and not having stock, for their bad customer service and for wasting my time in this way. This person just had no empathy, no alternative product or solution was offered at all. I contacted the store manager four on his personal cellphone, four times he did not answer his phone even after I left a message.

Pathetic service, pathetic customer service, no business ethics to resolve issues.