Pathetic customer service

Good day. We had purchased a Samsung washing machine in August 2016 from Game in Pietermaritzburg on commercial road.The machine came with a 2 year warranty and they had paid for an extra 3 years that would end in August 2021. When purchasing, we were told that if we lose the receipt, Game would be able to pick up our purchase using our ID number. 2 weeks back we reported a fault with the machine with Game and unfortunately we had moved house and misplaced the receipt. We reported it to Game who now said that they have changed systems and are no longer able to trace our receipt using our ID number. This is not our fault. At first we were told that will sort put the machine, then they said that they will get someone to repair it and we must pay half for the repairs and Game will cover the balance. Thereafter we were told that they cant help us until they trace the receipt. Game's customer service is the worst in the country as this is not the first time I'm dealing with them. It is not our fault that they have changed systems and cant trace the slip because we were promised that they could. And they keep changing the stories until they finally say they can't help us. Game can not promise a customer something and then go back on their word. Then have the audacity to say there's no proof that it was purchased from Game. If I did not purchase from Game,how the hell did I know about the warranty and that they used to he able to trace a receipt using someone's I'd number. Really this is the most pathetic service from any of the retail stores. I will never buy anything from Game ever again and anyone reading this, please take your business elsewhere were you will be treated with respect and dignity.