Pathetic customer service

Purchased a 58inch tv online on 25 November 2020 and to.current date (10 December 2020) I have not received my order. I called the customer care service on 3 December to check on my delivery and was told that it still has not been dispatched to the courier and I should wait a full 10 days for delivery.

I received an email on 7 December confirming that my order has been dispatched and with courier and they will contact me regarding delivery.

I called again on 9 December (delivery deadline) to check on delivery status only to find out that there's no stock of the tv and when questioned about the email that was sent to me, the customer service agent said that it was sent in error..

Firstly my issue is that I was not informed of the low stock levels at point of purchase and thoughout the last 2 weeks and if I had been well informed, It would have been my decision to continue with the purchase and wait for stock or check elsewhere as this was during the black friday specials.

Secondly, it's the duty of the customer service department to call customers if there an issue with the deliveries especially regarding stock. Why did I need to call and to be informed only at that stage about the issues

This is frustrating has I have paid for something and according to the delivery deadlines, this was clearly not met.

On 9 December i did call the headoffice and spoke to someone regarding this issue and they had promised to call back before the end of the day which did not happen.and I had to make a follow up call the next day(today) and was told that there are no stock available and the person handling this issue is not in.

I am a frustrated customer who paid for something and did not receive what I paid for and was not informed about what was going on with my purchase.

What do I do now, as I have given away the tv that i had knowing my delivery is on it's way and to make place for the new tv.

This is clearly not on issue on my side as I have followed the correct protocols and with no stock available for the tv I had purchased i would like a tv for the same size at no extra cost. if I was timeously been made aware of this issue I would have checked elsewhere.