PATHETIC CUSTOMER SERVICE
<p>I recently purchased two chainsaws from Game in Canal Walk, my guys have used it twice and it has now broke, I return it to the TableView store 8 days after purchase, I am informed it will have to go away for repairs and be returned 10 days later ? I don't even own the saws for 10 days ? What type of idiot do you think I am ? The warranty period is a load of bull ****, the level of service that was received at the store as well was so pathetic, I literally cannot believe it.</p>
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
The store is in line with the CPA i nthat the item must be send for an assessment. At this point in time you have the righ to ask for a replacement / repair / refund but only after the assessment was done.
The store will keep you updated on the process.
Regards.
Rina Taute
Group Customer Service Advisor
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
The store is in line with the CPA i nthat the item must be send for an assessment. At this point in time you have the righ to ask for a replacement / repair / refund but only after the assessment was done.
The store will keep you updated on the process.
Regards.
Rina Taute
Group Customer Service Advisor
Can this process not be done a little bit quicker? Both chainsaws are with the store at the moment..., the saws are 8 days old and were used twice? What is the quickest route ?
Can this process not be done a little bit quicker? Both chainsaws are with the store at the moment..., the saws are 8 days old and were used twice? What is the quickest route ?