Pathetic customer service
<p>I app**** for a vodacom contract on Saturday morning. 7 days later my number is not activated. I was initially on prepaid and decided to move to contract. On Monday morning my number was deactivated and was told it was due to the move over. Well 5 days later and it is still not connected. I have called both Vodacom and Game. spoke to 4 people at Game Clearwater and 5 from Vodacom and yet no-one has bothered to sort this problem out. Totally frustrated I sent an email to the store manager and the regional manager of Game and the office of the CEO at Vodacom, and not one of them has bothered to respond. Clearly customer service is not their top priority. I have never experienced such pathetic service. I am a part-time freelancer and not having my phone this week has lost me potential income and possibly potential customer due to the number no longer existing in addition I have incurred costs with all the phoning I have had to do to simply try and get this issue sorted out.</p> <p> </p> <p>Well done Game Clearwater and Vodacom you both have succeeded in winning the "Pathetic Customer Service Award" for the Century.</p>
We are in receipt of your complaint and apologise for your inconvenience in this matter.
Please allow management to investigate this matter with Vodacom where after they will provide you with updated feedback.
Regards.
Group Customer Service Advisor
We are in receipt of your complaint and apologise for your inconvenience in this matter.
Please allow management to investigate this matter with Vodacom where after they will provide you with updated feedback.
Regards.
Group Customer Service Advisor
I have allowed your management and staff more than sufficient time to investigate this with Vodacom and neither of them have been willing to resolve this. I sent an email this morning to the store manager and the regional manager at 9h02 and have not received any response from them. The willingness is just not there.
I have allowed your management and staff more than sufficient time to investigate this with Vodacom and neither of them have been willing to resolve this. I sent an email this morning to the store manager and the regional manager at 9h02 and have not received any response from them. The willingness is just not there.
Further to the above matter we confirm that Management is in constant contact with you regarding this matter. However, there is nothing we can do from Game side as Vodacom has a problem with updating the contract. The store will keep you updated.
Regards.
Group Customer Service Advisor
Further to the above matter we confirm that Management is in constant contact with you regarding this matter. However, there is nothing we can do from Game side as Vodacom has a problem with updating the contract. The store will keep you updated.
Regards.
Group Customer Service Advisor
