WG
Wayne G
1 reviews | Active since Jan 2013
16 Jun 2020, 10:42
Pathetic customer service
I ordered a very expensive product from them for delivery. They sent an email on Friday evening after 10 pm. saying the product has been delivered even though I have not received it. I have sent many emails, tried calling there contact number, but all it says is recharge you prepaid or contract and is then put down. They don't answer your emails. The service is pathetic.
Helpful (0)
Replies (4)0
Replies (4)
Game's replyOfficial
19 Jun 2020, 12:40Hi Wayne,
Thank you for connecting with us.
Our humblest apologies for the delay regarding your order and the alarm of a delivery notification when the order was not in your possession. Delivery notifications are sent prematurely and does not mean that the order was delivered to someone else, however we understand your cause for concern. The delivery is still within its time frame, please do not hesitate to reconnect with us should you have any further concerns or queries and we'll gladly assist.
Regards
Ralton PillayGame Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for connecting with us.
Our humblest apologies for the delay regarding your order and the alarm of a delivery notification when the order was not in your possession. Delivery notifications are sent prematurely and does not mean that the order was delivered to someone else, however we understand your cause for concern. The delivery is still within its time frame, please do not hesitate to reconnect with us should you have any further concerns or queries and we'll gladly assist.
Regards
Ralton PillayGame Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Game's reply19 Jun 2020, 12:40
Official
Hi Wayne,
Thank you for connecting with us.
Our humblest apologies for the delay regarding your order and the alarm of a delivery notification when the order was not in your possession. Delivery notifications are sent prematurely and does not mean that the order was delivered to someone else, however we understand your cause for concern. The delivery is still within its time frame, please do not hesitate to reconnect with us should you have any further concerns or queries and we'll gladly assist.
Regards
Ralton PillayGame Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
Thank you for connecting with us.
Our humblest apologies for the delay regarding your order and the alarm of a delivery notification when the order was not in your possession. Delivery notifications are sent prematurely and does not mean that the order was delivered to someone else, however we understand your cause for concern. The delivery is still within its time frame, please do not hesitate to reconnect with us should you have any further concerns or queries and we'll gladly assist.
Regards
Ralton PillayGame Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***www.game.co.za
WG
Wayne G's updateReviewer Update
24 Jun 2020, 10:27Well let see, I have since received an email stating you don't have stock to send me my product. Thus exceeding the 10 day delivery time on your website, I note it does say this happens on the rare occasion, being sent after the 10 days. But it does not state you sell products you don't hold stock of. Is it common practice for your company to sell stock you don't possess?
This seems to go against the consumer protection act and I asked the person who emailed me for the ombudsman's details, which they have still not provided. This just proves how non customer orientated your company is and not adhering to the consumer protection act. This is ridiculous and extremely unprofessional.
This seems to go against the consumer protection act and I asked the person who emailed me for the ombudsman's details, which they have still not provided. This just proves how non customer orientated your company is and not adhering to the consumer protection act. This is ridiculous and extremely unprofessional.
WG
Wayne G's update24 Jun 2020, 10:27
Reviewer Update
Well let see, I have since received an email stating you don't have stock to send me my product. Thus exceeding the 10 day delivery time on your website, I note it does say this happens on the rare occasion, being sent after the 10 days. But it does not state you sell products you don't hold stock of. Is it common practice for your company to sell stock you don't possess?
This seems to go against the consumer protection act and I asked the person who emailed me for the ombudsman's details, which they have still not provided. This just proves how non customer orientated your company is and not adhering to the consumer protection act. This is ridiculous and extremely unprofessional.
This seems to go against the consumer protection act and I asked the person who emailed me for the ombudsman's details, which they have still not provided. This just proves how non customer orientated your company is and not adhering to the consumer protection act. This is ridiculous and extremely unprofessional.
WG
Wayne G's updateReviewer Update
26 Jun 2020, 09:52order placed the 08/06/2020, it's now the 26th, where is my delivery?
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Wayne G's update26 Jun 2020, 09:52
Reviewer Update
order placed the 08/06/2020, it's now the 26th, where is my delivery?
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Wayne G's updateReviewer Update
29 Jun 2020, 16:36 order placed the 08/06/2020, it's now the 29th, where is my delivery?
WG
Wayne G's update29 Jun 2020, 16:36
Reviewer Update
order placed the 08/06/2020, it's now the 29th, where is my delivery?