NC
Nerissa C
1 reviews | Active since Mar 2011
13 Mar 2026, 11:05
Pathetic customer service
They delivered the wrong item and after escalating multiple times they have still not collected the item. I am awaiting return and replacement but it is a complete struggle. You talk to 1 agent after another but nothing moves!!
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Replies (2)NC
Nerissa C's updateReviewer Update
13 Mar 2026, 14:29Its been nearly 48 hours since the complaint. When will your team collect?
NC
Nerissa C's update13 Mar 2026, 14:29
Reviewer Update
Its been nearly 48 hours since the complaint. When will your team collect?
Game's replyOfficial
13 Mar 2026, 16:34Hi Nerissa, I am so sorry for the lack of communication on our side. You query has been escalated to our senior team to assist you accordingly. An agent will contact you as soon as they have an update.
Game's reply13 Mar 2026, 16:34
Official
Hi Nerissa, I am so sorry for the lack of communication on our side. You query has been escalated to our senior team to assist you accordingly. An agent will contact you as soon as they have an update.