PATHETIC CUSTOMER CRE

Please take note of the email that I have sent to Head Office. View it below: To whom it may concern, I type this email to you today as a very DISAPPOINTED and once Loyal customer of GAME for the past 15 years in total. Let me start by saying that I live in the Mayville/Sherwood area and before the opening of GAME at the Westwood Mall, I made use of the West Street branch. At BOTH branches, I have received nothing but pathetic customer service and attitude from the staff members & the reason I am bringing it up now is because I have had ENOUGH of being treated like I am obligated to the staff members at both these GAME stores The staff have absolutely no care in the world when it comes to the needs of their customers. If I approach any staff member at these stores with regards to not being able to find a certain product, instead of showing me where it is, they will POINT as to where it is, like I am fami**** with the layout of the store and know in which direction I should go. To top it off, whenever I call these stores to query if they have stock of a particular product, I am given the run around and/or put on hold. What irritates me most is when they take down my contact details under the pretext of calling me back, but NEVER do. This morning was the last straw for me. The absolute pathetic customer service I received from GAME WESTWOOD MALL has ensure that I will NEVER visit or purchase anything from that store ever again. I called at 9:17am this morning, as I needed to query if they have stock of an External Hard drive I saw advertised online. After the lady transferred me to the Laptop department, the phone rang for a while, before a guy picked up and instead of checking who is on the other line, he decides to laugh & start talking to someone in Zulu, before dropping the call. I proceeded to call again and this time asked to be transferred to the Cellphone department. After my call was bounced from the Cellphone department to the Switchboard for a duration of 19 minutes (9:36am), I dropped the call and called back. The lady who answered was very rude when I asked her to transfer me to the Laptop department, by speaking in an abrupt voice and said " don't you understand that they are busy, they are not ignoring you, they are very very busy and that guy is there by himself, you understand? We only have ONE guy there", after which I dropped the call as I did not want to engage in an argument with this lady over the phone. I would just like to Thank GAME WESTWOOD & WEST STREET, because they have successfully ensured that I now shop at MAKRO & Incredible Connection. I WILL be making a video which contains the audio clip of the recorded conversation between this lady as I spoke to her on a recorded line and I WILL be putting it on ALL social media platforms. Other consumers need to know about the pathetic don't care attitude of the staff at GAME WESTWOOD MALL. Thank you for reading my email and I do not expect a response since you guys never bother getting back to customers.