Pathetic cell phone department

On Monday my boyfriend and I went to Game tygervalley to purchase a cell phone, but when we were looking at the cell phones we actually had to find someone ourselves who can help us, because there was no one in the cell department to assist. We were looking at 2 phones and wanted specs on the phones and the guy helping us had no cell phone knowledge. and he had to go google the specs, shame, i know he just tried to help but do they not have personnel on public holidays? why are they open then? and while the guy was in the back to google the specs of the phone, an elderly lady was also waiting for assistance, in the end my boyfriend actually explained a few things to her about the cell phones because the people there could not help. I know its a public holiday, but if they are going to be open, the staff need to be able to assist the clients. Best of all, when we actually bought the Nokia Lumina (Cell C) we were given a big sim card even though the cell phone uses a Micro sim, Game just did not have any! now tell me. What are we supposed to do with a sim card that does not fit in the phone? As a known cell phone retailer, the experience was utterly terrible!!! Not Impressed at all!!