Pathetic Assistance/ Faulty Vacuum/ Reprinting of my slip

Good Morning

I purchased a Benett vacuum of a R1000 at on the 15th December 2020. While I was vacuuming I just got a burning smell coming from the vacuum and immediately had to switches it off as it seemed it might have been coming from the motor. I called Game Zevenwacht Mall, I told them I went searching through the entire hoise for my slip but cannot seem to find it. I also told them I have proof of my purchase from the manufacturers site called Tevo. They told me I must bring in the vacuum. When I got there the customer services lady (Judy) called the Tevo lady,the Tevo lady with an attitude told me,you dont have a slip we cant help you. The customer services lady (Judy) told she will ask another lady to reprint my slip for me in order for them to look at my vacuum but this person was still off from work. Few weeks after, I followed up and she told me to give her all my details and email her the proof of my Tevo warranty, she told me she will ask another branch to assist with the reprinting of my slip. Week after this I went back to follow up and she was suprised asking me did I email my things through I said yes,she then called a lady and finally asked this lady to have my slip printed.I left my details again but no one ever phones me. Yesterday I called again, the person that answered told me that Judy is on leave ,I told her about my frustration and she mentioned that she will have another person calling me, just to give me an update. Nothing so far. I have always had bad experiences with Game Zevenwacht Mall. The service has always been pathetic. Its no pleasure visiting this store,really. Last time I dealt with Mr Naidoo.

They can contact me on ***.