Pathetic and useless customer service

Game is always going on about how they render the best customer service, yet they do not practice what they preach.

I laybuyed a frigde from Game in Galleria Mall. I spoke to a guy by the name of John who was my salesman. Then i was referred to customer care to pay, where the only thing i was told was that when i come to collect my frigde i should just go to customer care and they will assist me. And so i hired a car which i paid R300 for to collect the frigde. Mind you this was some time in November. When we got there they told me that the frigde was not there its at the warehouse in Nandi drive and i can drive there and collect it there. My question is, who told me about collecting my frigde at the warehouse? The only reason why i bought a frigde in Galleria store is because its closer to home and less money i have to pay for transport.

I have tried numerous attempts to reach out to the store but their customer service is pathetic and useless. They failed to give me an explaination and a lady by the name of Sivvy told me that she will get a manager to call me back. I waited for 5 days for that call and i never received it. I then decided to call back again and requested to speak to a manager, i was told to leave a message again. I refused as i didnt wanna wait another decade for that call. And then she transfed me to a manager by the name of Peter Mackay, who promised me a free delivery of the frigde as according to him there's no such thing as collecting the frigde at the warehouse. He asked me to send him my order number on email, which i did, and he is going to sort everything out. Since then i have never received a response from him. I have been trying to reach out to him via email but still i dont receive any responses. I need game to tell me whether they sold my frigde on black Friday, does this frigde even exists? I currently do not have a frigde, yet i paid for one. Im just sitting and watching all my food getting rotten and i would like to know who is going to replace that. Please note i am taking this matter to the consumer goods and services ombudsman as i am sick and tired of bieng played for a fool.