pathetic and unrealible servicesnu

??Early in December I had gone to Game stores to request a refund on my 5 month old Laptop. I had gone after work and waited for the consulted working in that department. I have met up with him and after sending me to customer services he vanished and to my father he had to leave it's home time. Customer service sent me back to him and he was no where to be seen. I then saw manager and he sent me back to customer service just so they could tell me their suppliers are open 6 Jan 16.<br> 17 Jan 16 I went back and insisted on the refund as I am student and assignments needs to in 6 Feb 16. The lady consultant called the Manger advised they have to send the laptop for repairs it's policy.?<br> Today 24 Jan 16 I collected the laptop after a weeks repair they have not tested it in front of me I hot home it didn't want to go on. After fully charging the laptop it still does not go on. It is easy to sell things to customers at Game but when we ask for help when something is wrong they are more upset with u when u bring things back then ensuring clients that it is a technical problem. It's really time consuming and unnecessary money spent having to go back and forth while my studies are neglected