1 reviews | Active since Aug 2016

30 Nov 2016, 13:14

Pathetic and rude service

<p>There was a special at Game which I saw online. It said you must contact the store to make sure there is stock availabe.</p> <p>I tried to contact Game at Mall of Africa, the number was constanly engaged so I emailed the store.... still no response. I tried to call customer care and once again continously engaged and it cuts you off.</p> <p>So last resort I called head office, only to be redirected to an extremely rude receptionist. He said the store number is not working and there is no way to contact the store other than email and when asked about getting through to customer care he said the lines are busy.</p> <p>How is it that a national company can not even handle their customer care line? I can not even hold on to wait for the next available agent. The receptionist said "Oh people don't like to waste their airtime" </p> <p>I just want a simple answer as to whether the store has stock, it is not that difficult.</p>

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Replies (2)
's update30 Nov 2016, 14:13
Reviewer Update

The promotion is only vaild until today (30 Nov) Will you get back to me today?

's update30 Nov 2016, 15:06
Reviewer Update

Thank you for resolving the issue. The store did get back to me. I appreciate the assistance.