RR
Rekha R

1 reviews | Active since Apr 2021

14 Apr 2021, 17:14

Pathetic and no service delivery

I bought a double fridge and freezer from Game Middelburg on Monday sales order no ***, customer no ***/04/2021 @ 11:48am. I clarified with the lady that helped me with the fridge about the delivery date and time of the fridge, she called the warehouse and confirmed the fridge will be delivered 48 hrs the latest. Therefore the fridge would have been delivered on Wednesday the 14/04/2021 during midday in Sandton, I paid for the fridge and also the delivery from the warehouse in Boksburg to Sandton. I called Game Middelburg branch and asked about my fridge at around 15:30 on Wednesday 14/04/2021, I was told the fridge will be delivered on the 15/04/2021. I was very angry. I explained to the lady that the fridge is giving my daughter trouble from 11/04/2021 therefore I was in the Game store on 12/04/2021 in the morning. Almost half an hour later the lady said the fridge can only be delivered on the 15/04/2021. I explained please help me because all the food in the freezer and fridge is going to go bad. I said please can I talk to your manager Themba. Themba explained that he cannot do anything about the delivery several times. He said I must call the warehouse on ***, I called *** i held on for M****ka, there was no answer. I called customer service and spoke to Nahamfo, she said the warehouse can only deliver on the 15/04/2021. She gave me a complaint ref no 879514. I am livid and furious with Game. Firstly who is going to pay for the foods that is going to go bad, secondly the assistant at Game Middelburg promised me that the fridge would be delivered in 48hrs time. I am appalled that an organization as huge as Game would loose their reputation over 1 fridge, instead of just delivering fridge as promised.

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