Pathetic and Disgusting Service from RCS Group (***** division)

On the 12th April 2021 tried to purchase using my RCS VIP Store card at Pick n pay however it got declined as RCS placed a block on the card due to my contact number not being updated.

One of their service agent Yolanda instructed me to send a copy of my driver's licence (front and back) and include my signature 3x to email address *** would enable them to verify my details and ultimately update my new cell number and remove the blockage on the card.I was promised that this whole process would take only 5 minutes to be resolved.

Lies!Lies!Lies! Because I started communicating with RCS service agents since 9am until 10:30 mind you I already spent close R200 of airtime being taken from pillar to post,I sent the required doc's more than twice cause they claimed to have not received them,this is pathetic to say the least.

I eventually received call from another service agent Bongani who assured me that my details where updated and the block has been removed from the card.I even received an SMS to confirm this.

Now when I called again around past 3pm another agent told me that their so called "***** department" made contact with me around past 11am to confirm the contact details update but could not get hold of me and ended up blocking my card for the 2nd time.Again more lies from them as I never received any missed calls from them.

I want this sorted out ASAP if all fails then I will have to close this account.I even paid up the account last week Thursday though it is not yet reflecting.