Pathetic and disappointing service from a so called reputable “game”

Ordered a jvc smart tv online around June 2020

Tv started giving issues around June 2021

It was sold with a year warranty. Software on tv started giving issues. I lodged a request for repair with game online within the stipulated time I’m the warranty period around July 2021.

About 20 emails later and over 20 phone calls to have same sorted the tv still remains at home still with the same issue.

I have been told a tech would be in contact to repair same. To date nothing …

It’s now almost 3 months later and the only feedback game contact centre can give is that the claim is with the senior team for consideration. I have not been given a single piece of positive feedback .

A simple issue cannot he sorted out .

It’s highly disappointing to note that we place trust in the big retailers like game and buy with confidence knowing that issues under warranty will be sorted out .

People spend hard earned money on purchasing expensive Appliances and necessities from game not knowing that when things go wrong that this is the service or lack Thereof received.

We have something years and slot of hard earned money supports an game stores. This is dissippinting to say the least.

Service absolutely pathetic

Call centres unable to give feedback and alleged “senior teams “ not even having the courtesy to advise what the issue is.

Today it’s us tomorrow another innocent consumer.

game no longer has my support .

This matter as matter or principle will be taken legal.