Pathetic and Digusting Service

I placed an online order on 14/07/2024 with Game. 2 of my items was canceled because they did not have stock, however I can still go online to this day and purchase the same items which tells me that they do have stock. I logged a complaint and Lukholo tried to contact me. I missed the call and he sent an email saying the refund was created and the issue is resolved. The service is pathetic, there was no empathy or any urgency to find a solution that will satisfy the consumer. I then got a call from Saadia at the Kenilworth store, whom I explained the entire situation to and was told she will escalate it but nothing has come of it. I received a call from someone at the Canal Walk branch yesterday and she said the order was supposed to be sent back to the online team to be rerouted to a store that has stock. Moral of the story is that someone chose not to do their job. If a store does not have stock, check who has stock and reroute the order and get the customer sorted. In this case you decided that its not important, you canceled the items and said a refund was done with no communication to the customer. The service is pathetic and all interactions that I have had with all employees so far showed that they do no care and that the issue is not important.

This is so disappointing as I have never had issues with my online orders before