Pathetic after sales service!!

<p>I purchased a Samsung phone from game in knysna in September which started giving me problems like msg tones going off with no messages coming in, applications freezing etc. I took it back to game in knysna and it was sent away to be "fixed". I was issued with a loan phone which had a faulty charger that left me with a dead phone that would not charge. When my "fixed" phone came back I was told that the phone had been sorted and firmware had been reinstalled and updated. I then turned on the phone only to have the first pop up come up telling me to please update the firmware, which I had just been told was done when they fixed the phone. Evidently nothing was sorted out. So the issues I had with the phone have continued. So I took it back to game as i want a refund or a replacement,only to be told that they must send it away again and they wont replace/refund till its been sent away 3 times!!! Seriously, they going to send it back to the same people that did not fix it the first time. After telling me this the manager who was speaking to me just walked away. THIS IS PATHETIC SERVICE!!! Not only has this situation caused me serious frustration, it has also cost me income having to take off work to have this problem sorted out. So it seems once they have your money they couldn't care less about their customers after that. So honestly this is the last time i will ever support game stores again!!</p>