KR
Kelly R

1 reviews | Active since Jul 2016

15 Jul 2016, 13:30

Pathetic

<p>Got a moon chair for Christmas from game 7 and half months ago,and after 4 months the chair started breaking. I don't have a slip as it was a Christmas gift but game refuse to even try and exchange the gift for me as there is a 1 year warranty on the product.</p> <p>It is now the second time in 8 months that game refuse to take back a product under warranty .</p> <p>Very disappointed at the service after been so faithful to game.Will rather go else where to buy products.</p>

0
Replies (2)
Game
Game's reply15 Jul 2016, 13:40
Official

We acknowledge receipt of your complaint and apologise for any inconvenience caused.

Senior Management will investigate this matter and will contact you to discuss.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,

Game
Game's reply17 Jul 2016, 12:05
Official

As discussed with management the item will be exchanged.

We look forward having you in the store again soon.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273

Best regards,