Patheic Service from Game Highveld Mall Witbank and Game Middleburg

I purchased exercise machine from the Game Highveld Mall branch in Witbank Emalahleni on Wednesday 8/01/2020, When the weekly sale started, they didn't have stock. I requested they should call the nearest branch, which was in the next town Middleburg, after begging they called and 1 was available, I paid for it at the Highveld Mall Branch. Middleburg refuse to send the machine to Highveld branch, refuse to delivery to me, and demanded when I will pick it up, I said Saturday the 11/01/2020. When I go to the store my machine, which I already paid for was sold.

Middleburg branch is 45 mins away from me, Game Store Employees waisted my Time and Petrol to go so far. I received no communication from both Stores with regard to my Paid Product. I complained to the Live Chat Customer care, and was told to give in my details, and it will be escalated, No Response as yet, I emailed Game Customer care, No Response.

Game policy for Call Back Voucher, Staff don't know about.

Please can someone resolve this issue....