Pathectic Customer service representatives.

I booked in a Television at Game Polokwane - Hospital Street on the 31/08/2019 for repairs on a extended warranty. Today is the 11/09/2019 and had no word from anybody in the store as to what is happening with my television. I had to call in 3 times already to find out what is happening. No one seems to know. i called last week Wednesday and the lady i spoke to advised me that i would have an answer by Monday. Today is Wednesday and yet i had to call in again and the lady advised me the do not know what is happening with the television as its at the supplier( not something like let me call and find out and I will call you back). I also spoke to 3 different people at the store already. The day it was booked in i was advised it could take up to 21 days but because of the stock is being repaired in Polokwane it could be less. The second person I spoke to advised me that because its on extended warranty it could take more than 30 days. The Lady I spoke to today advised me that it could take up to 21 days. now how long does it take for repairs as no seems to know. They should differently work on their client service department as they have absolutely no clue when it comes to client services. The service is absolutely pathetic to say the least. the Repairs is not done for free. i paid for it and i would expect better service from such a well established company. Do the client need to call in to find out what is going on. Are they not doing any follow ups on stock that is booked out for repairs. do they just not care at all? is this the type of service that can be expected and is the store managers happy with the service that they are providing to their client. Speechless........................