Parcel not delivered but reflect as delivered online!!

I placed an order on 29.11.2019 on Black Friday for a DSTV Explora under order number ***8. Two weeks ago I got a dispatch notification and it still hasn’t been delivered. When I called the call center initiall a lady by the name of Lisa said she would call me back after discovering that the courier company they use, Dawnwing doesn’t have a weighbill that reflects my order on it and she never called back. The following day I spoke to a very helpful gent by the name of Thobani and he ensured me that I would receive my order by 17.12.19 and that didn’t happen. Then yesterday after receiving a delivery email, Anita said she would call me back and advise as to why the parcel is reflecting as delivered even though I have not received it, still hasn’t called me back. Is this how Game operates? I am furious and cannot believe they’re running a **** like this. Now I’m sitting with no Explora and no money!!!