TP
Taylor P
1 reviews | Active since Dec 2018
23 Sept 2020, 15:25
Paid up account showing in arrears
I had a Game account and Paid the account up in full early this year however on some credit bureau reports its still showing in default I am trying to access credit however the default is paid long time ago but still reflecting on Xperian and all other bureaus I am really angry and upset and would like my information to be updated please i would like someone to assist as the consultant who sent my paid up letter said they will inform all bureaus and update my information.
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Replies (2)
Game's replyOfficial
23 Sept 2020, 17:03Good day Taylor,
Please accept our sincerest apology about the experience and the service you have experienced.
Thank you for bringing this to our attention.
We will escalate this to senior management of RCS as they are the administrator of the account and they will get back to you.
Again we apologize for this inconvenience.
Thank you.
Regards
Mlindeli
Please accept our sincerest apology about the experience and the service you have experienced.
Thank you for bringing this to our attention.
We will escalate this to senior management of RCS as they are the administrator of the account and they will get back to you.
Again we apologize for this inconvenience.
Thank you.
Regards
Mlindeli
Game's reply23 Sept 2020, 17:03
Official
Good day Taylor,
Please accept our sincerest apology about the experience and the service you have experienced.
Thank you for bringing this to our attention.
We will escalate this to senior management of RCS as they are the administrator of the account and they will get back to you.
Again we apologize for this inconvenience.
Thank you.
Regards
Mlindeli
Please accept our sincerest apology about the experience and the service you have experienced.
Thank you for bringing this to our attention.
We will escalate this to senior management of RCS as they are the administrator of the account and they will get back to you.
Again we apologize for this inconvenience.
Thank you.
Regards
Mlindeli
TP
Taylor P's updateReviewer Update
25 Sept 2020, 12:20Good day
You responded on the 23 however you also said someone at rcs will get back to me i am still awaiting feedback and this is prohibiting me from Accessing credit as i am trying to get a cell phone contract but it keeps popping up can u please assist because by law this is not right you guys must update my information immediately once i have paid up the account and if u can see on my profile my account has been paid up months ago
You responded on the 23 however you also said someone at rcs will get back to me i am still awaiting feedback and this is prohibiting me from Accessing credit as i am trying to get a cell phone contract but it keeps popping up can u please assist because by law this is not right you guys must update my information immediately once i have paid up the account and if u can see on my profile my account has been paid up months ago
TP
Taylor P's update25 Sept 2020, 12:20
Reviewer Update
Good day
You responded on the 23 however you also said someone at rcs will get back to me i am still awaiting feedback and this is prohibiting me from Accessing credit as i am trying to get a cell phone contract but it keeps popping up can u please assist because by law this is not right you guys must update my information immediately once i have paid up the account and if u can see on my profile my account has been paid up months ago
You responded on the 23 however you also said someone at rcs will get back to me i am still awaiting feedback and this is prohibiting me from Accessing credit as i am trying to get a cell phone contract but it keeps popping up can u please assist because by law this is not right you guys must update my information immediately once i have paid up the account and if u can see on my profile my account has been paid up months ago