Paid for item 15 days ago attitude from customer care manager Harry

After the stress I have been through I was called with empty promises in connection to a purchase made 10/10/17 with no communication at all from the store about stock availability I call customer care on more then one occasion asked to speak with the manager who spoke to me with the highest disregard and no solution who didnt even care which store the purchase was made from or which item I bought! Feeling hopeless