1 reviews | Active since May 2015
Paid but have not received the goods
I purchased a Telefunken 39 inch TV on the 29th of Apr 2015 which at that time was told that it was not in stock and was told that stock will be arriving the following day and was informed to collect on Friday or Saturday.<br> <br> I went to the shop on Tuesday the 5th of May and after checking in their system I was told that the TV is not available, in fact non of their sister branches have stock.<br> <br> Upon asking when will my TV be delivered I was told that no one has any idea of when and my options were to either wait or try to get my money back.<br> <br> Personally I do not think that is right as I feel I was not rightfully informed and the reason I made a deposit was because I was assured that my TV will be available and based on that I made the payment.<br> <br> I would appreciate if someone contacts me so that we can find a solution to this and move forward
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience caused by the out of stock situation.
Store management will investigate the stock situation and will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience caused by the out of stock situation.
Store management will investigate the stock situation and will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
