Overstaffed BUT BAD Service - Game stores (Pritchard street)

So I was at Game (Pritchard street) just after 09:15 to buy a decogder for my new place. Waited at the decoder shelf for over 5 mins without anyone offering to help. Eventually I spotted the lady wearing a DSTV shirt and I went to her. When I asked why she was there chatting to her colleagues when I am standing there requiring assistance, her response was “I was about to come to you”. Anyway she gave me the decoder code and I went to the teller to pay. The collections counter was unmanned. One guy had been waiting for a while. When I threw a tantrum someone came over to help. Conclusion: overstaffed BUT BAD BAD SERVICE.