Over 2 years BAD SERVICE

Game SA i am yet to receive a reply on my previous review, WHY WHY WHY are not closing down the account that i havesince closed with you in 2018??? Several times i have requested the paid up letter i am still waiting yet i paid u guys and this account still shows on my credit report, spent numerous hours to your call centre requesting my paid up letter, what can beso difficult honestly now??? PATHETIC SERVICE, CLOSE THE ACCOUNT AND PROVIDE ME WITH THE LETTER!!!!!!!!!!