Outstanding claim since November

<p>I have had a problem with Game stores since November when I had bought a tablet from them covered with Hollard insurance, I have lately instructed them to give cash refund after they said it's irreparable because I'm fed up with their service, They instructed me to pay a R600 excess fee which I did three weeks ago, I've spent almost R1000 on airtime calling the unreliable call centre. Each time they tell me money is authorized but is never on my account and my daughter is stranded she is using the device for research and assignments </p>