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NIGEL K

1 reviews | Active since Jan 2013

21 Jan 2020, 10:04

Outdated Goods Sold

I am very annoyed by the fact that I have been sold outdated goods. I bought My Hisense Smart TV in 2018 and was told that it supports Netflix, DStv Now, Showmax, Youtube etc.

After going back and forth with Hisense, I am told that I have a 2017 model and therefore I am unable to have DSTV Now or Showmax. However I am informed that Hisense 2018 models allows for Dstv Now, Showmax Etc.

Due to the CPA Law, this is ******** and I either need a 2018 model a model that is updated.

0
Replies (4)
Game
Game's reply21 Jan 2020, 11:23
Official
Hi Nigel,

I'm sorry you're having problems with your TV and the apps. 

I will bring the matter to the attention of the management team. Kind email a copy of your receipt, the store name and your contact details to *** for attention Suhayfa.

Kind Regards

Suhayfa Gabriels

Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***

www.game.co.za

Best regards,

Game
Game's reply29 Jan 2020, 13:59
Official
Hi Nigel,

I trust this mail finds you well.

Please advise whether your query has been sorted. If not, please email your contact details to *** for attention Suhayfa.

I look forward to hearing from you. 

Kind Regards

Suhayfa Gabriels

Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***

www.game.co.za

Best regards,

Game
Game's reply31 Jan 2020, 09:14
Official
Hi Nigel,

I hope this mail finds you well.

I have requested your contact details to have your tv query sorted. Please advise if it's been resolved. 

Kind Regards

Suhayfa Gabriels

Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ ***

www.game.co.za

Best regards,

Game
Game's reply03 Feb 2020, 09:37
Official
Hi Nigel,

I trust this mail finds you well.

As I've not received a response, please be advised that I will be closing your query.

Should you wish to have it re-opened kindly get in touch with us.

Kind Regards

Suhayfa Gabriels

www.game.co.za 

Best regards,