Out of stock product [reposting because it was addressed to the wrong company]

I bought a Hisense freezer, and paid in full. Days go by, and I get no notifications nor the item. I called customer service and the lady says it's on its way, it simply takes some time. A couple of days later I receive an email stating that my order is delayed and they will let me know when it will be available. No further info. Today I called again, customer service says that the freezer is completely out of stock and they refunded me. Aside the appalling service and even worse communication, the Hisense freezer is STILL fully available online to purchase - leading buyer into thinking they will get it. Makes one wonder, are there other products Game has no stock of and aren't removing from their website?????? Shocking. At least I got refunded.