MB
Morgan B

1 reviews | Active since Sept 2015

07 Jan 2016, 16:07

Out of stock, no idea when they'll get

I went to Game Clearwater on 12 December for the Sunbeam 40cm mist fan (barcode ***) that was on special for R895.00 and was told all stores in Gauteng were out of stock. I was issued with a call-back and told the distribution centre would receive stock on the 16th so could try the stores any time after that.<br> <br> I have gone to my nearest store (Game Rosebank) at least 3 times a week since then and each time have been told no store in Gauteng has stock. No one in store can tell me when stock will be received and that I should call head-office to find out. I called head-office and they said only the floor manager at the store would know when stock is due.<br> <br> It has now been almost a month and I still have no idea when, or even if, stock will be delivered. As per the CPA (ch2 part E 30.2&30.3) the supplier must supply the same or equivalent goods in a reasonable time, reasonable quantity, and at the advertised price. I believe a month is a reasonable time to acquire either the Sunbeam that was on special or an equivalent good...

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Replies (1)
Game
Game's reply10 Jan 2016, 09:49
Official
Hello MBCaptain,

We acknowledge receipt of your complaint with reference ***8 and apologise for any inconvenience caused.

Currently there are NO STOCK of any brand of fan, air cooler or air conditioner in any of our stores. The Suppliers only open tomorrow after the Christmas break and only then will we know when stock is available.

Store management will keep you updated on the progress.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73