SA
Shihaam A

1 reviews | Active since Dec 2017

29 Dec 2017, 18:49

Out of stock goods and bad service

I am extremely upset and disappointed in the service received thus far.

Wednesday I received a call from Sheila from the number ********** 800 follow up on the gazebo complaint.I then ask her of the camp chairs i was suppose to receive as well and was informed the Cape town store still did not get stock but i received an sms notification stock has arrived. She then called me back and told me 4 stores have stock and i can choose which store i can go to. The 4 stores mentioned:

* Zevenwacht mall * Cape gate * Strand * Somerset

I advised i work in N1 city and the closest store is Cape gate mall which I went to yesterday during my lunch hour. Only to get disappointed again there is no stoc****

I would like to be reimbursed for petrol money of R100 I had to pay someone to take me all the way to the store and being disappointed. I would like my camp chairs urgent before the 02/01/2018 please. I do do not understand that such a huge company would still advertise the chairs in latest pamphlet and do not have any stock for clients that paid already.

Sent email this morning at 9am and still no reply.

0
Replies (1)
Game
Game's reply30 Dec 2017, 13:12
Official

Good day Shihaam Alexander,

We acknowledge receipt of your complaint with reference ***5 and would like to apologise for any inconvenience caused.

This matter was referred to management for further investigation and assistance.

Regards

Game Customer Service

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