Ordered, no delivery, Cancelled no refund

I ordered a Fridge and washing machine online and paid including delivery on the 24th April. These were essential items for me as I did not have.

Having kids to feed and clothes to wash, this ti me was essential but according to Game it wasn't. I had to make alternate arrangements to get borrowed items to use. All my food went off so money was lost. I called and emailed numerous times and then was told they are not essential.

Emails took forever to get responses too.

I called the call center yet again and after 30 mins of listening to music hey finally answered, I requested it to be cancelled and was told anything up to 14 days to refund.

I get a call 2 days later to be told they are at my gate with the goods, although I requested a cancelation and was told it was done in the system immediately when I called.

I called again and asked where my refund was, they said it was only on day 5 and its sitting with finance department.

I don't understand why there is such a lack of communication from call center to warehouse so they can ensure that the cancelled products don't get delivered.

I am still waiting for my refund j think the service is shicking and I don't understand why it has to take so long to refund. This money was to be used for new food items to replace the food that was spoiled whitest waiting for a new fridge.

I have kids to feed and washing to be done so I had to make alternate plans in the interim.

I want my money back ASAP.