Order still not delivered

I made an order from Game on the 28th of November and I still have not received it. The waybill number with Dawn Wing is G*** and I sent an email to them and they referred me back to Game. I have asked for a refund and Dilshaad Khan from Game has not responded. It is over a month me waiting and I need you to tell me what you are going to do get either a refund or my order.