Order placed on 23 Jan still not received, and no feedback on when I can expect it.

I ordered a PS4 bundle online nearly 1 month ago, and have not yet received it. I emailed the support centre on 1 Jan to follow up, but have still not had a response. I then called in on 10 Jan to query why the package had still not arrived, and was informed that Game was currently out of stock (surely if the item was sold out, it should have been unavailable online?). The consultant was extremely helpful, and updated the delivery address for the item to be delivered to my work place, as I was going back to work, and would not be at home to receive the package.

Since my order, I opened a Game online account, hoping that my order would automatically link to the account with my email address and details. As this was not the case, I sent a query to Game via my account, requesting for the order to be linked. I have again not received a response.

I would love to know where exactly my order is, and when it will actually be coming....?