Order not satisfied
<p>I purchased a PS4 1TB console on the 23 Dec 2016 at Baywest mall. They did not have stock at the time but the panflet did not specify that there is limited stock. I have now visited Game stores countless time and no one at the stores seems to be able to give me a date on when this product will be supp****, all they can say is that "it is on order". I have sent a mail on the 6 Jan 2017 to ********** and they requested my contact details and the store at which I purchased the product. I provided the information but no one has contacted me thus far. I sent a follow up mail and still no response. </p> <p>I am now still waiting for stock to arrive and I have no idea when the stock is arriving.</p>
We are in receipt of your re-occurring call with reference ***7 and apologise for your inconvenience in this matter.
I can assure you we do everything in our power to get the stock from the Supplier and the store will contact you with an update.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
We are in receipt of your re-occurring call with reference ***7 and apologise for your inconvenience in this matter.
I can assure you we do everything in our power to get the stock from the Supplier and the store will contact you with an update.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Best regards,
Further to the above matter we wish to confirm that the store was able to secure stock from another store and they will keep you updated on the process.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Further to the above matter we wish to confirm that the store was able to secure stock from another store and they will keep you updated on the process.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Hi the store has contacted me about the stock they have secured and they said they will be in contact to let me know what the progress is.
Thank you for the assistance
Hi the store has contacted me about the stock they have secured and they said they will be in contact to let me know what the progress is.
Thank you for the assistance
It is now the 19 January 2017 almost a month later.
Game Baywest called me on the 11 January after I posted this reveiw to notify that they have secured stock from a store in Cape Town and will notify me on the progress. I have not received a call from Game Baywest since that call. It is now more than a week later, the average delivery time around South Africa is 3-5 working days. This period has now exceeded and I still do not know when I will receive my product. Game is still unable to supply this product to me.
It is now the 19 January 2017 almost a month later.
Game Baywest called me on the 11 January after I posted this reveiw to notify that they have secured stock from a store in Cape Town and will notify me on the progress. I have not received a call from Game Baywest since that call. It is now more than a week later, the average delivery time around South Africa is 3-5 working days. This period has now exceeded and I still do not know when I will receive my product. Game is still unable to supply this product to me.